The aim of this one-day course is to renew the enthusiasm and motivation of staff and to find new ways for them to motivate hard-to-reach clients. It has proved very successful with Personal Advisers in Connexions who are trying to engage with young people who are NEET.

• Focus on outcomes
• Improve your ‘Selling’ techniques
• Know your product / service
• Answer objections
• How to close ‘deals’
• Change your clients’ self-defeating stories
• Ask more, tell less
• Use the Three Questions Technique
• Reflect + orient towards solutions
• Be flexible and unpredictable
• Challenge negative thinking
• Roll with resistance
• Learn from your successes
• Take care of yourself and stay motivated