This one day introductory course enables managers to see beyond problems and to discover solutions which work for staff and their organisation. It helps managers to:

• Focus energy and effort on outcomes
• Turn problems into goals
• Change your language
• Find out what works
• Change the viewing, change the doing
• Ask more, tell less – have conversations for a change
• Small change, big difference
• Stay positive when everything’s against you – The three questions technique
• Study success