Drawing upon ideas from Solution-Focused Therapy, NLP, Cognitive-Behavioural Therapy and Positive Psychology, this practical one-day course aims to help managers and others develop their skills as effective communicators. It is based upon sound psychological principles. This course will equip managers to use conversations with staff to improve performance, resolve conflicts, build morale and achieve better team outcomes.

• Build rapport
• Turn monologues into dialogues
• Ask more, tell less
• Questions which work and questions which don’t
• Focus on outcomes
• Rise above detail
• Change problem-talk to goal-statements
• Challenge negative assumptions and predictions
• Re-frame negatives as useful information
• Be specific, clear and down-to-earth
• Deal with objections
• How optimism can change your communications
• End conversations positively